We offer a comprehensive suite of services to aid sellers in effectively marketing their pieces and connecting with discerning buyers looking for high-quality, preowned furniture. 

Our transparent pricing model involves a flat service fee, which is incurred by sellers only upon the successful sale of their furniture, ensuring a fair and straightforward transaction process.

We are dedicated to connecting sellers and buyers in the Greater Toronto Area (GTA) and ensuring a seamless shopping experience. To assist you in navigating our platform and understanding the sale process, we've compiled a list of frequently asked questions (FAQ) that cover various aspects of our services.

Whether you are looking to sell designer, antique, vintage, or contemporary furnishings and home decor items, SecondeVie is here to streamline the process. To get started, just send us an email at hello@secondevie.ca detailing the pieces you wish to sell. Please include images and a brief description for each, covering details such as period, provenance, current condition, original purchase price, and any other pertinent information.

Our dedicated team will promptly review your submission and reach out to you within 48 business hours to discuss the next steps.

At SecondeVie, our thoughtful approval process ensures a curated collection of extraordinary pieces that aligns with current market trends and embodies our commitment to quality and style.

While we value every submission, please note that not all pieces will be accepted for listing. Our selective approach ensures that featured pieces resonate with discerning buyers, contributing to a marketplace characterized by excellence.

Once your pieces are approved by SecondeVie, you won't have much left to do except ensuring that they have been professionally cleaned and are in the best possible condition for listing.

SecondeVie takes care of listing your pieces on the platform.

We will do the following:

• Take professional photography of each piece, usually between 3 to 7 images.
• Write a compelling description for each piece (the more information you can give us, the better).
• Upload the images and the description.
• Agree on a selling price with you, the seller.
• Send you the SecondeVie listing agreement for review and signature.

We understand the importance of privacy and convenience for our sellers. That's why we handle the entire delivery process for you. We do not offer curbside pick-up at this time.

• Once the piece is sold, you will receive an email from Reealto requesting a pick up time for the piece.
• We will then coordinate delivery to the buyer.
• Once the buyer approves the piece upon delivery, the sale is finalized.

You will receive your payment once the buyer confirms receipt of the item and is satisfied with the purchase.

We charge a flat service fee as per your listing agreement. The SecondeVie service fee is automatically deducted from the payment.

Payments are typically processed within 5 to 10 business days after confirmation.

Shopping on SecondeVie is a breeze, just follow these easy steps:

1. Browse our unique selection: Start exploring our one-of-a-kind pieces by browsing either by style, life function (live, dine, sleep, entertain, etc.), or by simply using the search bar to find a specific item.
2. Add to cart: When you find something you love, click 'Add to cart.' Your selected items will be conveniently stored in your cart.
3. Secure checkout: Follow the prompts to complete your purchase securely. We've made the checkout process hassle-free, so you can enjoy your new acquisition in no time.

Prices on SecondeVie are typically fixed and have been carefully evaluated to align with the current market.

However, in some exceptional cases, sellers may be open to negotiation. If you find an item you'd like to negotiate on, please reach out to us with your offer at hello@secondevie.ca

As the listing agent, we will relay your offer to the seller and facilitate communication to explore the possibility of adjustment.

Our goal is to ensure a transparent and smooth negotiation process when needed, while also maintaining the integrity of our pricing standards.

All items on SecondeVie are unique, one-of-a-kind pieces.

We encourage buyers to make a purchase when they find something they love, as availability is limited.

SecondeVie offers a hassle-free delivery service for your convenience.

We deliver your selected piece to your doorstep, professionally unwrap it, and provide assembly or set-up assistance if needed.

Currently, we offer a flat shipping fee within the GTA (Greater Toronto Area). If you require delivery outside this area, please contact us at hello@secondevie.ca

Your satisfaction is our priority.

At SecondeVie, we are committed to delivering a premium service when it comes to transporting your new purchase. Here's what you can expect:

Delivery timeframe:
You can typically anticipate your piece to arrive within 10 days from the date of purchase.

Collaboration and trusted partners:
We work closely with the seller to ensure a seamless process. Additionally, we've partnered with reputable carriers known for their secure and punctual delivery services.

Professional handling:
Your pieces are meticulously wrapped for protection during transit and expertly unwrapped upon arrival. If needed, assembly services are available upon request.

Service area and pricing:
Currently, our delivery services are available only in the Greater Toronto Area (GTA). Our pricing is straightforward and based on the size of your piece:

• Small piece: $60.00 + HST
• Medium piece: $120.00 + HST
• Large piece: $180.00 + HST
• Multiple pieces: $280.00 + HST

We are dedicated to streamlining the process for your convenience, ensuring that you can start enjoying your unique piece as soon as possible.

When you make a purchase on our platform, we coordinate pickup from the seller and delivery to you. Once the purchase is confirmed, we will email you delivery day options within 3 working days. You will also receive an email confirmation 24 hours before the scheduled delivery.

If you need to make changes to the delivery or wish to cancel it, please follow these steps:

• Contact us at hello@secondevie.ca at least 24 hours before the planned delivery.
• We understand that plans can change, and we'll do our best to accommodate your requests.
• Our team will be in touch via email or phone to assist you with any adjustments to the delivery schedule.

Upon delivery, our dedicated team conducts a thorough inspection of each item in your presence to ensure that it meets the advertised condition.

All orders for preowned furnishings and decor items are final sale. 

In the unlikely event that a product is damaged during transit due to the delivery company's mishandling, SecondeVie will promptly process a full refund to the original purchaser. Your satisfaction is our priority, and we want to ensure you receive products of the highest quality.

If an imperfection is noted in the original product description of your preowned piece, your order may not be accepted for a return.